Effective Date: 10/10/2025

At TREKUPCO. (PRIVATE) LIMITED we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in connection with our travel services, including flight bookings, visa services, hotel reservations, tours, Umrah/Hajj packages, transportation, and related travel arrangements.

1) Information We Collect

• Personal identification details (name, date of birth, gender, nationality, CNIC/passport details).
• Contact information (phone number, email address, mailing address).
• Travel-related information (itineraries, ticket bookings, visa documents, special travel requests).
• Payment details (credit/debit card numbers, bank information, billing address).
• Health or medical information (only if required for travel insurance, special assistance, or health regulations).
• Online activity information (when you interact with our website, social media, or campaigns).

2) How We Use Your Information

• Processing flight, hotel, tour, and visa bookings.
• Assisting with travel insurance and emergency arrangements.
• Communicating updates, confirmations, and service alerts.
• Providing customer support and handling complaints.
• Complying with legal, regulatory, and immigration requirements.
• Sending promotional offers or travel updates (with your consent).

3) Ethical Use of Data

• Transparency: You will always know why your data is being collected.
• Accuracy: We maintain up-to-date and correct information.
• Confidentiality: We do not share, sell, or trade customer information with third parties for unethical gains.
• Respect: Sensitive documents like passports or visas are handled with maximum care and shared only with authorized bodies (airlines, embassies, hotels, etc.).

4) Non-Ethical Boundaries (What We Do NOT Do)

• Misuse of customer information for personal or financial gain.
• Sharing or selling data with unauthorized third parties.
• Hidden charges, misleading promotions, or fraudulent bookings.
• Using customer details for spamming or unrelated marketing.
• Manipulating travel information or documents for unlawful purposes.

5) Data Storage & Security

• All personal and financial data is stored securely using encrypted systems.
• Only authorized employees have access to sensitive customer information.
• Industry-standard measures against unauthorized access, hacking, or data loss.
• Physical documents (if collected) are safely stored and disposed of after use.

6) Third-Party Sharing

We may share your data only with:

• Airlines, embassies, hotels, tour operators, and government bodies for legitimate travel purposes.
• Payment processors and banks to complete transactions.
• Insurance providers (if you opt for insurance services).

We ensure these third parties follow strict data protection policies.

7) Customer Rights

• Access, update, or correct your personal data.
• Request deletion of your personal information (where legally possible).
• Opt out of promotional communications at any time.
• Raise concerns about misuse of your data.

8) Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental or guardian consent.

9) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates will be communicated directly to you.

10) Contact Us